FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What type of hotel is Petit Palace Chueca?

    Petit Palace Chueca is a hotel with a delightful ambiance right on Madrid's Calle Hortaleza, perfect for trendsetters. Situated in a historically rich building that exudes avant-garde and modernity.

  • What category does Petit Palace Chueca belong to?

    Petit Palace Chueca, a 3-star hotel with modern facilities located next to Gran Vía in Madrid.

  • Who is Petit Palace Chueca oriented towards?

    Perfect for solo travelers, couples, friends, or families, Petit Palace Chueca offers a coworking area for blending work and leisure.

  • Is Petit Palace Chueca suitable for families with children?

    It's a welcoming hotel, perfect for families, offering services like cribs, baby strollers, bottle warmers, highchairs for breakfast, and microwaves available for guests. Discover our family-friendly offerings at Petit Palace.

  • What are the check-in and check-out times at Petit Palace Chueca?

    Check-in at Petit Palace Chueca begins at 2:00 PM, and check-out is at 12:00 PM. You can request a late check-out for an additional cost, subject to availability

  • Is it possible to check in earlier than the designated time at Petit Palace Chueca?

    Early check-in at Petit Palace Chueca is subject to availability. If you need to enter your room earlier, please contact our reception team to check availability.

  • Can you stay in Petit Palace Chueca after checking out?

    At Petit Palace Chueca, you can enjoy our lobby for reading or working. Additionally, we provide a luggage storage service at the reception for the safety of your belongings while you explore the city until the last moment.

  • If I arrive early at Petit Palace Puerta Chueca, can I enjoy the facilities?

    Welcome to Petit Palace Chueca. If you've arrived early, you can enjoy the common areas until your room is ready.

  • Can I store my luggage before check-in or after check-out at Petit Palace Chueca?

    At Petit Palace Chueca, we take care of your luggage upon your arrival and at check-out so you can make the most of every minute.

  • Does Petit Palace Chueca serve a buffet breakfast?

    Enjoy our daily delicious buffet breakfast at Petit Palace Chueca with options ranging from classic to healthy choices.

  • Are there dining options available for people with food intolerances at Petit Palace Chueca?

    Looking for a very special breakfast? At Petit Palace Chueca, we've created a new breakfast concept that will exceed your expectations. Sweet options for those with a sweet tooth, a variety of healthy dishes for athletes, and allergen-friendly food options catered for any dietary restrictions, ensuring a safe and healthy diet for everyone.

  • Does Petit Palace Chueca have a restaurant?

    At Petit Palace Chueca, we don't have a restaurant but offer a café in our lobby akin to "Starbucks." We encourage you to discover the variety of cafes, restaurants, and gastronomic spaces in Madrid.

  • Is breakfast complimentary at Petit Palace Chueca?

    Petit Palace Chueca offers accommodation with or without breakfast included. However, you can always enjoy our breakfast for an additional cost. Feel free to ask the reception team.

  • What are the breakfast hours at Petit Palace Chueca?

    Breakfast is served every day at Petit Palace Chueca, from 7:30 AM to 10:30 AM on weekdays and until 11:00 AM on weekends. A very special breakfast awaits you!

  • Are cots available in the rooms at Petit Palace Chueca?

    At Petit Palace Chueca, we provide cribs for your baby's rest and for the comfort of the whole family. Request a crib when making your reservation or upon arrival at the hotel.

  • Does Petit Palace Chueca offer laundry service?

    At Petit Palace Chueca, we offer laundry service so you can have clean clothes during your stay. For details such as delivery times and additional costs, please contact our reception.

  • What types of rooms does Petit Palace Chueca have?

    We have double, family, and quintuple rooms at Petit Palace Chueca, so you can choose the best option for you and your companions.

  • Are there safes in the rooms at Petit Palace Chueca?

    For your convenience and peace of mind, we provide a safe in the rooms at Petit Palace Chueca.

  • Are hairdryers available at Petit Palace Chueca in the rooms?

    A hairdryer is available in the bathrooms of Petit Palace Chueca rooms.

  • Are there minibars or refrigerators in the rooms at Petit Palace Chueca?

    You'll find a minibar in the rooms at Petit Palace Chueca to keep your drinks and food.

  • Is Petit Palace Chueca a pet-friendly accommodation?

    Petit Palace Chueca is a pet-friendly hotel - we'd be delighted to welcome your dog or cat!

  • Are pets allowed in the rooms at Petit Palace Chueca?

    At Petit Palace Chueca, we allow your pet to stay in the same room that you've booked, so you can enjoy your stay together.

  • Is there a cost for accommodating pets at Petit Palace Chueca?

    When you book directly through Petit Palace Chueca's official website, your pet stays for free. If you book through other platforms, there's an additional charge of €25 per stay for your pet.

  • What pet services does Petit Palace Chueca offer?

    Your pet will have its own water bowl and bed in the room you reserve at Petit Palace Chueca.

  • In what languages is reception attended at Petit Palace Chueca?

    Our reception team at Petit Palace Chueca speaks both Spanish and English.

  • What services does Petit Palace Chueca offer at reception?

    Petit Palace Chueca offers Wi-Fi, laundry service, free bicycle rental, MIFI devices, tourist information, a reading lobby, and coworking space.

  • What is the smoking policy at Petit Palace Chueca?

    Petit Palace Chueca is a smoke-free environment; smoking is not allowed in the rooms or common areas of the hotel.

  • Is Petit Palace Chueca a hotel committed to environmental sustainability?

    Committed to environmental management, Petit Palace Chueca has programs focused on energy efficiency, water conservation, waste reduction, and sustainable purchases.

  • Do the rooms at Petit Palace Chueca have free Wi-Fi?

    Wi-Fi connection at Petit Palace Chueca is free for our guests in all common areas and hotel rooms.

  • What parking options does Petit Palace Chueca offer?

    Petit Palace Chueca doesn't have parking, but we can offer a discount at a nearby parking facility. Contact reception at the time of booking through the official website.

  • Are there accessible rooms for people with disabilities at Petit Palace Chueca?

    Petit Palace Chueca is accessible for people with reduced mobility. For more details about our facilities, please contact reception.

  • Are there discounts for returning guests at Petit Palace Chueca?

    When staying at Petit Palace Chueca, as a member of The Tripster Club, you'll access exclusive benefits. Get a 10% discount at any ICON Hotels and PETITPALACE HOTELITY from your first stay. Also, accumulate bookings to get discounts on future stays, dining services, and access to premium services. Join the Tripster Club now!